Child Safe Kit
Privacy Notice
Last updated: January 1, 2023
We value the trust of our customers and respect concerns about privacy. This Privacy Notice describes how we collect, use and share information when you use the Child Safe Kit®. The terms "we," "us," or "our" refer to the following family of companies: American Income Life Insurance Company, Family Heritage Life Insurance Company of America, Globe Life And Accident Insurance Company, Liberty National Life Insurance Company, United American Insurance Company, Globe Life Insurance Company of New York, and National Income Life Insurance Company. The term "Services" means, collectively, applications (including mobile), emails, and various websites through which you access and/or use the Child Safe Kit®(s). For purposes of this Privacy Notice, "Your Information" includes information about you and the child(ren) for which the Child Safe Kit® was secured, especially and potentially personally identifying information, medical and health history information, and/or financial information.
In addition to this Privacy Notice, our Services are also governed by our Terms and Conditions. These documents describe information that we collect from you or that you provide to us, and how Your Information may be used and disclosed by us. They also describe the choices available to you regarding our use of Your Information and how you can access and update Your Information. Please read this Privacy Notice and the Terms and Conditions carefully.
Information We Collect and Receive About You
We might collect or receive several types of information about you, such as and including the information described below.
Information You Provide
The following are situations in which you may provide Your Information to us:
- When you fill out forms or fields through our Services;
- When you communicate with us or request information about us or our Services, whether via email or other means;
- When you participate in marketing initiatives or online surveys as a result of our Services;
Device Information
When you use our Services through your computer, mobile phone or device, we may collect information regarding and related to your device, including hardware model, ID number and/or IP address, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events and associate that with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
Phone Numbers
We may collect your phone number in several ways. For example, we may collect your phone number: (i) if you submit your phone number to us through our Services; (ii) by capturing your phone number if you call us; or (iii) if a third party provides your phone number to us.
How We Use Information
We may make use of Your Information for various lawful business purposes. Among others, these purposes may include using Your Information to:
- Engage in customer support. For example, we might confirm and complete transactions requested by you, verify information you provide to us and provide you with administrative notices.
- Contact you and provide you with information. For example, we might provide or contact you through telephone, email, postal or other communications with Service updates, promotional materials, surveys, offers, quotes, personalized information and other information from us or our business partners.
- Analyze, improve and manage our Services and operations. For example, we might obtain feedback regarding our Services, understand and anticipate your needs and preferences, better understand your use of our Services, customize and tailor Service content and advertising, improve our marketing and promotional efforts, engage in statistical analysis and provide feedback to our vendors, advertisers and other third parties.
- Resolve problems and disputes, and engage in other legal and security matters. For example, we may use Your Information to comply with, monitor compliance with and enforce this Privacy Notice, our Terms and Conditions and any other applicable agreements and policies, meet other legal and regulatory requirements, and to protect the security and integrity of our Services.
- Legal notices. We may use your personal information to provide you with notice regarding a security incident or data breach, by: (i) sending a message to the email address you provide (as applicable); (ii) posting to a publicly facing page of our website; (iii) through major statewide media; and/or (iv) telephonic means, including calls and/or text messages, even if sent via automated means including automated dialers (standard text and data messaging rates may apply from your carrier). Notices sent by email will be effective when we send the email, notices we provide by posting will be effective upon posting, and notices we provide through telephonic means will be effective when transmitted or dialed. You consent to receiving electronic communications relating to any security incident or data breach. It is your responsibility to keep your email address and any other contact information you provide to us current so that we may provide these communications to you.
How We Disclose Information
We may disclose Your Information:
- To our affiliated companies (i.e., companies under common control or management with us) and their authorized representatives.
- To our third-party vendors so they may provide support for data management and operations, including for the handling of data processing, data verification, and data storage;
- To our third-party vendors so they may provide support for our business operations, including surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and our Services’ maintenance and security.
- As required by law or ordered by a court, regulatory, or administrative agency;
- As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another’s rights or property, including, without limitation, our rights or property;
- If requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency;
- To enforce our Terms and Conditions, this Privacy Notice, and any other applicable agreements and policies;
- In connection with a Business Transfer, as defined below (see Business Transfers, below); and
- To enforce or protect our rights.
Please note that companies authorized to use Your Information will only do as necessary to facilitate our Services and are contractually obligated to keep Your Information confidential.
Your Choices
We strive to provide you with choices regarding the personal information you provide to us. Below are some mechanisms that provide you with control over certain information.
Accessing and Correcting Your Information
You can review and update Your Information in the Settings of the Child Safe Kit® mobile application. If you have questions or concerns or wish to make a request regarding Your Information, you may call our toll-free number at 844-593-8916 or email us at PrivacyTeam@globe.life.
Consent and Opting-Out
If you do not wish to receive communications or email offers from us, you can withdraw your consent regarding receiving information (other than emails related to the completion of your registration, correction of user data, change of password and other similar communications essential to your transactions through our Services) via the email above or through the web form found in the “Contacting Us” section below.
Cookies
If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Services may then be inaccessible or may not function properly.
Other Important Information
Business Transfers
We specifically and expressly reserve the right to disclose, lease, sell, assign or transfer Your Information collected through our Services, and any of our databases, together with any personally identifiable information contained in such databases, to third parties in connection with a Business Transfer. A "Business Transfer" means a share or asset sale, acquisition, merger, consolidation, reorganization, spin-off, bankruptcy or other corporate change involving us and/or our affiliates, even if the Business Transfer is only being contemplated and regardless of whether the Business Transfer relates to a part or a whole of our business. Nothing in this Privacy Notice is intended to interfere with our ability to transfer all or part of our business, equity, and/or assets (including our Services) to an affiliate or independent third party at any time, for any lawful purpose, without compensation to you.
Changes to this Privacy Notice
We reserve the right to update, amend and/or change this Privacy Notice at any time in our sole discretion. Amendments will take effect immediately upon us posting the updated Privacy Notice on our Services. You are encouraged to revisit this Privacy Notice from time to time in order to review any changes that have been made. The date on which this Privacy Notice was last updated will be noted immediately above this Privacy Notice. Your continued access and use of our Services following the posting of any such changes shall automatically be deemed your acceptance of all changes.
Children’s Information
The Child Safe Kit® is only for use by parents or guardians entering or receiving information about their children. You must be at least 18 years of age to register with or use the Child Safe Kit® and our Services. No one under 18 years of age may provide any personal information to or on our Services. We do not knowingly collect personal information from anyone under 18 years of age. If you believe that we may have received any information from a child, please contact us by clicking here.
Network Advertising
From time to time, we may participate in or use advertising networks, such as third-party advertising servers, advertising agencies, technology vendors and research firms. We may use these third-party advertising networks for marketing, advertising and promotional purposes, as well as to serve advertisements to you. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as "online behavioral advertising." For example, a third-party advertising network might collect the type of Internet browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of a website, the location of your Internet service provider’s presence, the date and time of a visit to a website and other interactions between you and a website.
Information Security
We follow industry standards to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, or destruction, such as encrypting sensitive information. Understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, and you understand that email or other communications over the Internet, as well as SMS or text messages, are not secure and may be intercepted while being transmitted to and from us over the Internet, by WiFi, or other means. We strongly recommend that email messages do not contain personal or confidential information, particularly highly identifiable, sensitive information such as your Social Security number and driver’s license information.
Operation of our Services in the United States
Our Services are intended for consumers in the United States and operated inside the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to locations within the United States. By using our Services or providing us with Your Information, you consent to this transfer.
Third-Party Collection
Please keep in mind the Site may contain links to other websites or apps. Some content or applications on or in the Site may be served by third-parties, including content providers, application providers, analytics companies, your mobile device manufacturer, and your mobile service provider. These other sites and companies may place their own cookies or other files on your computer, collect data or solicit personal information from you. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) targeted content. We do not control these third parties’ privacy practices or tracking technologies. If you have any questions about targeted content, you should contact the responsible provider directly. You are responsible for reviewing the privacy statements and policies of those other websites you choose to link to or from the Site, so that you can understand how those websites collect, use and store your information. We are not responsible for the privacy statements, policies or content of these other companies and websites or apps, including websites you link to or from the Site.
Contacting Us
If you have questions or concerns about our privacy practices or wish to make a request regarding Your Information, you may email us at PrivacyTeam@globe.life or contact us via the web form at Data Request.
Your California Privacy Rights
If you are a California resident, this section applies to you in addition to the rest of the privacy policy. California law requires disclosure of the following information with respect to our privacy practices.
Under California Civil Code Section 1798.83, California consumers who have business relationships with us may choose to opt out of the sharing of their personal information with third parties for direct marketing purposes. If you are a California consumer and (1) you wish to opt out of sharing; or (2) you wish to request certain information regarding our disclosure of your personal information to third parties for the direct marketing purposes, please contact us via email at PrivacyTeam@Globe.Life or at our toll-free number at 844-593-8916. Alternatively, you may send a written request to the following address:
Attention: Privacy Office Globe Life Companies PO Box 8080 McKinney, TX 75070
Information for California Consumers
Collection, Use and Disclosure of Information
California provides certain privacy rights to California residents with respect to the collection of personal information. We collect and retain the following categories of personal information, which is necessary information for us to comply with regulations governing the insurance industry and the issuance of insurance policies. The chart below provides a full description of the information and categories.
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Categories of Personal Information We Collect |
Personal identifiers including your real name, alias, postal address, telephone number, email address, and/or similar identifiers; device information including internet protocol address, internet or other electronic network activity information including but not limited to browsing history, search history, and information regarding your interaction with our Internet website, application or advertisements, and or other similar unique personal identifiers; geolocation data and/or commercial information including insurance products or services purchased. |
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Sources of the Personal Information Collected |
Directly from your completion of an application for insurance or other forms, your transactional history and other experience with us and other companies. |
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Business Purposes for which We Use or Disclose Personal Information |
During the past 12 months, we have used or disclosed your Personal Information purposes of responding to your inquiries and requests (e.g. emails, fulfillment mailings, newsletters), completing and fulfilling any inquiry for information or purchase you make, marketing and advertising, performing services on our behalf, and offering complementary insurance and financial services to our own insurance products and services. |
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Types of Third Parties with whom we have shared Personal Information |
During the past 12 months, we have used and disclosed your Personal Information with our affiliated insurance companies, to our independent agents, service providers, and with third parties with whom we have joint marketing agreements. |
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Types of Personal Information We Sell |
We do not sell Personal Information of California consumers. |
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Personal Information of Consumers under 16 years of age |
We do not sell or share the Personal Information of minors under 16 years of age. |
Your Right to Know About Personal Information Collected, Used, and Disclosed, and to Request Access, Correction, and Deletion
If you are a California consumer, upon our receipt of a verifiable request from you, you can obtain access to the personal information about you which we have collected, used, or disclosed. You may also request deletion of your personal information that is collected and maintained by us, as provided by law.Your Right to Access Your Data
You can ask us for a copy of your personal data you have provided to us so long as we are able to verify your identity when you make such a request.
Your Right to Correct or Modify Your Data
You may ask us to change, update, or fix your data in certain cases, including if it is inaccurate.
Your Right to Object to, or Limit/Restrict, the Use of Your Data
You may ask us to stop using all or some of your personal data or to limit our use of it; however, doing so may limit your ability to use certain functionality of our Services as well as our ability to process your requests and inquiries.
Your Right to Opt-Out of Sharing of Personal Information
Under the California Privacy Rights Act (“CPRA”), California consumers may choose to opt out of the “sharing” of their personal information with third parties for direct marketing purposes. If you want to submit a request to opt out of sharing, you may call our toll-free number at 844-593-8916 or via web form at Consumer Privacy Request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
You have a right not to receive discriminatory treatment from us for the exercise of any of your privacy rights.
For More Information or to Exercise Your Privacy Rights
For more information about our privacy practices or to exercise one of the rights listed here, please contact us via web form at Consumer Privacy Request, via email at PrivacyTeam@globe.life, by calling our toll-free number at 844-593-8916, or via the mailing address below. For existing policy or account holders, you may be asked to verify your identify through the existing authentication procedures of your account, and we may re-authenticate you to verify your identity. For non-policyholders, we will verify a consumer’s identity by matching at least two or three consumer-provided data points with data points that we maintain, depending on the sensitivity of the information involved.
Attention: Privacy Office Globe Life Companies PO Box 8080 McKinney, TX 75070
Please note that we may decline to process requests if we cannot verify the requestor’s identity, if we believe the request will jeopardize the privacy of others, if we believe the change would violate any law or legal requirement or cause the information to be incorrect, or for a similar legitimate purpose. In any case, where we provide information access, deletion or correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
In addition, we endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information. If we modify or delete some or all of your personal information, we will retain your personal data if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce obligations or fulfill any other requests from you (for example, to opt-out of further messages or for a copy of your data).
Authorized Agent
As a California consumer, you can designate an authorized agent to make a request under the CCPA on your behalf by your signed authorization. To do so, please write to us at the address provided below, providing your full name and address, the name and address of your authorized agent, the agent’s contact information, specifying your relationship with the authorized agent, the purpose for which you are designating the authorized agent, and provide your signed authorization. You may revoke the authority of that agent at any time by contacting us in writing at the address below.
Do Not Track
Because of the changing state of technology and indecision within the industry regarding the meaning of Do Not Track signals, we currently do not make any guarantee that we will honor Do Not Track signals.
Consumers with Disabilities
For questions or concerns about our privacy policies and practices or wish to request our policy in an alternative format please contact us via email at PrivacyTeam@Globe.Life or at our toll-free number at 844-593-8916.
Alternatively, you may send a written request to the following address:
ATTN: PRIVACY OFFICE Globe Life Companies P.O. Box 8080 McKinney, TX 75070